Refund policy

RETURN AND REFUND POLICY

1. Delivery of digital products
Products are delivered via immediate download after payment confirmation.
Phase.lab cannot be held responsible for any malfunction related to the client’s internet service provider or hardware.

2. Right of withdrawal
In accordance with Article L221-28 of the French Consumer Code, the right of withdrawal does not apply to digital content supplied immediately after purchase and download.

By validating the order, the customer expressly waives their right of withdrawal.

3. Returns and refunds
No returns or refunds are possible after download, except in the case of a defective, corrupted, or non-compliant file.

In the event of a proven technical issue, phase.lab will either provide a new download link or issue a refund.

4. Usage license
The products sold are intended for personal or professional use, depending on the conditions specified at the time of purchase.

Any resale, redistribution, sharing, or unauthorized commercial modification is strictly prohibited.

5. Liability
PHASE.LAB cannot be held responsible for improper use of the products or incompatibility with the software used by the customer.

6. Governing law
These Terms and Conditions are governed by French law. In the event of a dispute, an amicable solution will be sought before any legal action is taken.