Shipping policy

1. Nature of the Products

PHASE.LAB exclusively sells digital products, including mockups, presets, templates, motion videos, and related digital content.

Accordingly, no physical products are shipped.

2. Delivery Method

Products are delivered exclusively in digital format after full payment has been successfully processed.

Products are made available through:

  • A secure download link

  • Electronic delivery (including by email to the address provided by the customer)

  • A dedicated customer account or platform, where applicable

Delivery shall be deemed completed as soon as the download link or access to the digital content has been made available, regardless of whether the customer opens or downloads the files.

3. Delivery Time

Products are generally delivered immediately and automatically after payment confirmation.

However, technical delays beyond PHASE.LAB's control may occur, including but not limited to:

  • Payment verification by the payment provider

  • Temporary technical issues affecting the hosting platform

  • Congestion or outages affecting third-party distribution services

Such delays shall not give rise to any liability on the part of PHASE.LAB.

4. Customer Responsibility

The customer is solely responsible for:

  • Providing a valid and accurate email address

  • Ensuring proper receipt of emails (including checking spam or junk folders)

  • The configuration of their devices and internet connection

  • Backing up downloaded files after delivery

PHASE.LAB shall not be liable for delivery failures resulting from incorrect information provided by the customer or issues related to the customer's email service.

5. Access to the Files

Download links may be:

  • Temporary or permanent, as specified on the relevant product page

  • Subject to technical limitations, including download limits or expiration periods

PHASE.LAB reserves the right to modify, renew, or replace download links whenever necessary for technical or security reasons.

6. No Physical Delivery

No physical goods are shipped.

Any request relating to physical delivery shall be considered not applicable.

7. Delivery Issues

If the customer experiences difficulty accessing a product (invalid download link, email not received, technical error), they are invited to contact customer support using the contact details provided on the Site.

Where a verified issue is attributable to PHASE.LAB, the company undertakes to:

  • Resend the download link; or

  • Restore access to the purchased product within a reasonable period.

These remedies constitute the customer's sole and exclusive remedies regarding digital delivery.

8. Force Majeure and Technical Interruptions

PHASE.LAB shall not be liable for any delay or failure in delivery resulting from force majeure or events beyond its reasonable control, including but not limited to:

  • Network or server failures

  • Cyberattacks

  • Interruptions affecting payment providers or hosting services

  • Natural disasters or other exceptional events

9. Governing Law

This Delivery Policy shall be governed by the laws of France.

Any dispute relating to its interpretation or enforcement shall first be subject to an attempt at amicable resolution before any legal proceedings are initiated.